FAQ’S
We are here to answer any questions you may have
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Parking
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What if I forget to pay for parking?
Please speak to reception and we will do our very best to help you or email admin@sandfordparkslido.org.uk
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Is parking included in the entrance fee?
No, please pay for your parking at the machine before you exit the car park. The camera system will have recorded your entrance time and the machine will advise the relevant fee.
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I am a Blue Badge Holder, do I need to pay for parking?
The car park is monitored by ANPR cameras, which means you will be required to pay for parking.
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How much is it to park?
Up to 1 Hour – £2.10
2 Hours – £4.00
3 Hours – £5.40
4 Hours – £6.50
6+ Hours – £11.50
Parking is free between 6am-8am and 6pm-10.30pm.
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Is there parking available on site?
We have a large car park suitable for over 150 cars which sits directly outside of the Lido. Parking fees start at £2.10 Both coins and cards are accepted and you can also pay by phone. It’s a great location if you are using the hospital, local parks or walking into Cheltenham Town Centre.
Where possible, we encourage that you walk or cycle to the Lido. Thank you for your patience and understanding.
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What if I forget to pay for parking?
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Safeguarding
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How are queues managed on busy hot days?
We have four queues available;
- One season ticket holders, who have booked,
- One for paying customers who have booked,
- One for Season ticket holders who have not booked
- One for paying customers who have not booked
We allow all those who have booked onto site first and then we will allow entry to others customers who have not booked onto site.
If we have hit site capacity, we will move to a 1-out-1-in scenario.
*Please note Season Ticket holders who have not booked will get priority entry*
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How are queues managed on busy hot days?
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Entrance Policy
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Do you have lost property?
Items that are found at the end of the session will be kept for 2 weeks, after this they are sent to charity.
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Can I borrow goggles from lost property?
No, unfortunately we are unable to do this, however, you can purchase from reception.
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Is the pool heated
During the summer season the main pool is heated to approximately 25 degrees and the children’s pool to 30 degrees.
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Can I use snorkels in the pool?
Swim training snorkels are allowed but only in the lanes and not in the free swim section of the pool.
We do not allow the use of general snorkels and masks in the pool.
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Can I bring inflatables to the pool?
Inflatables can be used but this is also at the discretion of the Duty Manager and will depend on whether they deem it safe to do so in that session.
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Do you have lost property?
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Refunds
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Do you have a refund policy if I am unable to use the pool?
Refunds are not permitted on swim entry tickets. You will be able to transfer your swim to an alternative day or time if you have given 24 hours notice.
If you need assistance please email admin@sandfordparkslido.org.uk
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Do you have a refund policy if I am unable to use the pool?
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Hot Day Protocol
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Do you close when there is a thunderstorm?
Unfortunately during a thunderstorm, we are required to close the pool for 30 minutes after ever clatter of thunder.
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How are queues managed on busy hot days?
We have four queues available;
- One season ticket holders, who have booked,
- One for paying customers who have booked,
- One for Season ticket holders who have not booked
- One for paying customers who have not booked
We allow all those who have booked onto site first and then we will allow entry to others customers who have not booked onto site.
If we have hit site capacity, we will move to a 1-out-1-in scenario.
*Please note Season Ticket holders who have not booked will get priority entry*
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Do you close when there is a thunderstorm?
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𝙃𝙖𝙥𝙥𝙮 𝙀𝙖𝙧𝙩𝙝 𝘿𝙖𝙮 🌎🌱
Today, we’re celebrating our commitment to sustainability at Sandford Parks Lido.
We are continuing to strive towards reducing emissions, cutting waste, and safeguarding water, whilst also preserving the historic charm and cherished experiences of our beloved Lido.
This winter we have repaired a leak in our children’s pool, installed inverters on our heritage pumps and installed pipe work so we can divert water away from the fountain at night and go directly to the pool, thus reducing heat loss.
And thanks to the Sports England Swimming Pool Support Fund and support from CBC’s Cheltenham Zero Community Grant, we’re set to achieve the third stage of our decarbonisation plan at Sandford Parks Lido.
With this funding, we’ll be purchasing a new pool cover for the children’s pool and installing solar PV panels in the Lido car park.
But that’s not all…
We’re also committed to enhancing energy efficiency with EV charging points and improvements for pedestrian and cyclist safety and accessibility.
Your support is crucial in making Sandford Parks Lido a beacon of eco-friendly innovation. To get involved and show your support towards a greener, more sustainable future for Sandford Parks Lido, view and comment on our planning application by clicking the link in our bio.
#happyearthday #sandfordparkslido #sustainability #ecofriendly #funding #earthday #cheltenham #showyoursupport #planningapplication #support
Tomorrow, our wonderful General Manager, Fabia, is running the London Marathon in aid of the British Heart Foundation ❤️
We are all so proud of your dedication and hard work to get where you are today - you’ll smash it ⭐️
If you’d like to show your support, please do so by following the link on our latest Instagram story 📲
Good luck Fabs, from all of us here at the Lido 🤞🏻🏃🏽♀️
#londonmarathon #marathon #goodluck #running #proud #londonmarathon2024 #london #sandfordparkslido
🚨𝐒𝐖𝐈𝐌 𝐒𝐄𝐒𝐒𝐈𝐎𝐍𝐒 𝐍𝐎𝐖 𝐋𝐈𝐕𝐄🚨
Our swim sessions are making a splash on our website!
Whether you’re a season ticket holder seeking exclusive swims, eager for our 2024 opening day, or simply ready for some aquatic fun starting May 5th, you can now book your sessions online 💻
www.sandfordparkslido.org.uk
#swimming #cheltenham #sandfordparkslido #nowlive #bookonline #bookingsopen #nowavailable #thelido #swim #familyfun #openingsoon
🌟 𝐖𝐞𝐥𝐜𝐨𝐦𝐞 𝐭𝐨 𝐭𝐡𝐞 𝟐𝟎𝟐𝟒 𝐋𝐢𝐝𝐨 𝐓𝐞𝐚𝐦! 🌊
With our opening day just around the corner, we’re thrilled to introduce our three fantastic new members of staff:
-Operations Manager, Dan
-Operations Supervisor, Chris
-Marketing and Communications Officer, Amy
#teamphoto #thelidocheltenham #thelido #cheltenham #2024team #staff #membersofstaff #team #sandfordparkslido #sandfordpark #gloucestershire #welcome
